JAMB CAPS Frequently Asked Questions & their Accurate Answers [UPDATED]

JAMB CAPS Frequently Asked Questions & their Accurate Answers. JAMB Candidates have been facing one problem or the other while trying to access JAMB CAPS? This leads to different questions. We will answer all the those questions in this page.

In this page created by ALLSCHOOL, we will provide answers to Frequently Asked Question (FAQ)  most JAMB candidates ask about the JAMB CAPS. But we will start by explaining what JAMB CAPS is all about.


In-case you don’t know what JAMB CAPS is all about, let us briefly explain.

CAPS is an acronym for Central Admissions Processing System. This is were Joint Admission and Matriculation Board (JAMB) automate all admission exercises for all candidates. With this tool , candidates can either accept or reject their admission. Candidates who reject their admission will be placed in the market place. This means the candidates details will be sent to schools that needs such candidates.

RECOMMENDED: How to Accept/Reject Admission on JAMB CAPS Portal.

Having explain JAMB CAPS, lets delve into the business of the day!!! It is time to answer Frequently JAMb CAPS Questions.

Note that If we didn’t answer the question you have in mind, then feel free to ask your question using the comment box. We will be pleased to answer them BUT MAKE SURE YOU DO NOT ASK QUESTION THAT HAS BEEN ANSWERED..


JAMB CAPS Transfer Approval page

Q: Please i uploaded my o-level results during jamb registration but I’ve been trying to check it on jamb caps but it’s showing me `no o-level result uploaded’ Please what should I do ?

ANS: JAMB is yet to upload the result on CAPS. You should check it back later after some weeks

Q: Please what is JAMB CAPS Transfer Approval page?

ANS: The JAMB CAPS Transfer Approval Page is a place where JAMB notifies candidates that their First Choice Institution want to transfer them from their course of preference to another course. You can only accept/reject new course if the school wants to change you to another department.

Q: How do I go to the JAMB CAPS Transfer Approval page?

  • Go to jamb.org.ng/efacility.
  • Login with username and password (make sure you are using google chrome and also switch it to desktop view)
  • From left panel menu click on “Check Admission Status
  • Click on “Access my CAPS
  • From the left panel menu click on “Transfer Approval
  • If you have not been transferred to another programme, you will see “No Programme Transfer Consideration
  • If you have been transferred you will see the course and other details.
  • After Pending Candidate’s Action, you will see a button, click on it (we recommend using a desktop computer)
  • Click on “Accept
  • You should see “Record(s) successfully saved” with a green

Q: How will I Know if I my school wants to change me to another course?

ANS: Its simple! For candidates who have not been changed to another course they will see description of JAMB CAPS and “No program transfer consideration”. see image below:

jamb caps transfer approval

But if your school wants to change you to another course, you will see the name of your school, the course, the date it was created and other details. See example in image below:

If what you saw in your transfer approval page is same with the image above,  We recommend you accept/reject as soon as you can.

Q: I was told that I don’t need to do the change of course after transfer approval hope it will not affect my chance of admission. I know of a person who entered with transfer approval and didn’t do change of course


QUES: I tried login in to my portal but what I saw is Object reference not set to an instance of an object. I also scrolled down and saw Login to Candidate’s Account. PLEASE WHY AM I SEEING THIS?

ANS: This is an error from JAMB portal and it will be resolved very soon, check it back after some hours/days. Please be patient.

Q: I tried login in to jamb portal but it showed “Object reference not set to an instance of an object“, please why is that?

ANS: It’s probably little error from jamb portal. But not to worry. You can login to your portal by entering your email and password in the required columns. Follow the numbering on the image below:

jamb caps object reference

Q: Good morning Sir, sir my jamb caps wasn’t showing my course and institution before and my admission status was showing not admitted but just today my caps showed my course and institution but the admission status is still not admitted. Please what does it mean?

ANS: The fact that you were not seeing your course and institution was a problem from JAMB. They were probably working on it. Now, they are probably solving the issue. That is why you are now seeing the course and institution. It doesn’t mean you will or will not be offered admission. Keep checking your admission status.

Q: When I tried checking my Admission Status, I saw “For Current Year Admission, Kindly Click on the ‘Access My CAPS’ button to Accept your Admission on CAPS first”. PLEASE WHAT DOES THAT MEAN?

Simple Answer: They are just notifying you that you can also check your admission status on jamb caps portal.

Detailed Answer: What you saw is a notification from JAMB to all 2019 (current year) Candidates to check their JAMB CAPS Portal and accept admission (if they have been admitted). It doesn’t mean you have been admitted, it just means you should go to JAMB CAPS Portal, check admission status and accept admission if you have been admitted to your school/course of choice.

Q: Please am not able to access my jamb caps due to the loss of my password? How can I recover my password?

jamb caps showing wrong password

ANS 1: You can CLICK HERE to reset/change your password. This will work if you can access the email you used during registration. If you can’t access the email, try next answer.

ANS 2: Send ‘password contact@allschool.com.ng (you should use you own email address) to 55019′ using the SIM you registered Jamb with, you’ll receive your password as SMS. The message should be:

password contact@allschool.com.ng

Please make sure you use the email you used during registration. Send the above to 55019.

Q: My jamb caps is showing “Refresh from caps” please what does that mean.

ANS: If you don’t have any problems no need to refresh from caps.

Q: At first I saw “Admission in Progress” then later I saw “Not Admitted”. But my school have offered me admission. Please what should I do?

Answer: Its not a problem. Just check your caps portal after some days/weeks. The admission will reflect. And make sure your O’level result is on the CAPS portal.

Q: Please my Course and Institution is not showing on JAMB CAPS Portal. Why and what should I do?

Answer: According to JAMB Support, don’t panic. You have not been offered admission, when you are offered it will show.

Q: When I try to access my JAMB CAP Portal, it keep showing “You are not eligible for this service”. Please why?

Answer: Just go back and change your exam year to 2019. Even though you might have changed it already, when you go back you will see the year has being altered, just put it back to 2019, then click Access CAPS.

Q: I can not log-in it’s showing me invalid credentials. What should I do?

Answer: Make sure you follow the steps we stated HERE. Most times candidates try going to the JAMB CAPS portal directly without first login-in to their JAMB portal and this causes issues.

Q: Please I need your help, my CAPS is saying “welcome” and I have refreshed the pages it’s still the same. Pls what can I do to it …

Answer: Locate and click the 3dots in the right above your browser screen. Then click on desktop site. It should show you your admission status tab. Check image below;

Check No1

Q: Please am only seeing sorry you have not be given admission yet does this means that they will still give me admission?

Answer: Yes you might still gain admission into your desired school. 

Q: I checked the jamb caps portal and it bring out my details and accept nd reject admission nd i accept it nd it shows congratulations
But wen I check the school portal it said not given admission yet
Does DAT mean the portal has a problem or have not been admitted into school but I went to the school to check the admission list I saw my name but still telling me am not given admission yet on the school portal but my jab portal told me have been admited so am confused pls help me out…

Answer: You have been offered admission. The problem is from your school portal. they will update it soon or you are not following the right procedure.

Q: My status is showing ”recommended” can I accept it?

Answer : Don’t Accept Yet, if You’ve accepted already there is No Problem

Q: My status is showing “recommended” what does it mean

Answer: This Means the Institution You Picked Haven’t Given You Admission and There’s a Chance That Institution may or may not Give you admission, So If you Click Accept Or Not, Jamb Will Automatically Put You in the Market Place. That is Assign You to another University That Wants You Whether You picked them or not. So after clicking accept, keep checking the acceptance page to be notified of your fresh admission or initial choice of admission.

Q: Mine is showing admission in progress..but before that it showed ‘proposed’ in the admission status, after clicking accept later showed records updated..but now all it shows is admission in progress..

Answer: Relax And Keeping checking the portal. You might be admitted.

Q: Good evening sir, I should have been admitted in to AAU, I have a high screening result but I checked on jamb caps, but I’m still seeing not admitted…What do you think could be the problem sir?

Answer : are you the admission officer? If no keep waiting.

Q:I am a direct entry applicants. Mine stopped at 2017 not 2018?

Answer: DE students Relax For Now Concerning Caps. 

Q: Hello sir, my jamb admission status is blank what can I do sir

Answer: Try Checking your Status with another Device or Web browser. Or follow the steps for mobile device HERE.

Q: Please i have been offered admission by jamb caps but d school have not offered me admission, what do i do, should i accept it or not

Answer: Accept it and I don’t think jamb has set a deadline yet cause most people status didn’t change even after 72hrs (based on last year experience)…no harm in accepting.

Q: my school list is actually not yet out but already with jamb. And applicants from d school have started receiving and accepting admission. but for sometime now when i check it shows ”NOT ADMITTED”, so i want to ask does it mean i was not offered admission by jamb at all. or i have not been offered yet? thanks.

Answer : 90% chance you haven’t been admitted, have people who picked the same course as you did, been admitted via caps if yes, you haven’t been admitted.. Keep hoping.

Q: I applied for elect elect in UNN, but jamb offered me Education and chemistry and I mistakenly accepted it, pls wat will I do, does it mean DAT I can’t go for elect elect again

Answer : yes , you don’t have the requirements, you can try again next year if you can’t study chemistry.

Q: Mine was ‘proposed’ and i accepted please tell me more about it i don’t understand because it even brought my details and also d school i put in for…

Answer : Your Status is Proposed? If Yes Relax no admission yet

Q: I have been given admission by the school and i have also accepted in jamb caps but up till now when i go to admission letter and click print it says no data found.

Answer: This is because the portal to print JAMb admission letter is yet to be activated. Check it later. 

Q: Pls my name is out in my university website but still showing no admission given yet in jamb…

Answer: This is because the school is yet to send your name to jamb portal. You school may or may not send your name to JAMB. If they do, you will see “congratulations…” If they do not, you will apply for jamb regularization.

Q: If my school didn’t send my name to JAMB portal, how can I print my admission letter?

Answer: You an get the school admission letter. But if you want to get JAMB admission letter, You will apply for jamb regularization. make sure you choose that you registered for JAMb that year. Then you will required to prove that you have been admitted in that school After which you will pay N5,000 (the price at the time of making this article).

Q: Hello, please I just accessed my caps profile, but my institution and course isn’t there. This is the second time I’m trying. Thanks

Answer: Don’t panic. It is a problem from the JAMB CAPS portal and it will be resolved soon. However, make sure you are following the procedure (see links above).

Do you have any JAMB CAPS question you want us to answer??? Please use the comment box to ask the question and we will be pleased to answer them. BUT MAKE SURE YOU DO NOT ASK QUESTION THAT HAS BEEN ANSWERED.

Thank you so much for reading this article, we really do appreciate. We hope you loved it, if you did, please share this page with your friends via the share buttons below. Sharing is caring.

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Onome Amarachi

Sir goodmorning… please reply…Sir my main course was masscom buh I didn’t pass the cutoff..my cutoff is 40 so I later picked supplimentary on sociology which is 33,Sir uptil now dey have not given me admission,not even on another course sir…. please wat do I do?? My informations are okay or is it because I used neco result??…Sir please help me out….Am becoming frustrated 😭


Good Morning Sir, I’ve accepted my course transfer through transfer approval for about three weeks,but it’s yet to reflect on my admission status.
Most of my friends that we accepted together have seen theirs.
Sir,does the department have to do with it?
And Sir,some said i should do change of course,while some said i shouldn’t
Sir,is it safe if i do it now?


The transfer approval I got is actually my basic admission that I haven’t accepted or rejected, will it affect my main admission if I reject? If I didn’t accept or reject can I still get my main course?


If I didn’t accept or reject the offer from transfer approval can I be admitted in my main course?


Pls Can those offered admission in second batch start paying acceptance fee now?


Please I can’t find options for accepting or rejecting transfer approval on my jamb caps what may be the cause and what can I do how can I accept the transfer approval because it’s still showing (awaiting candidate action)


Can refreshing of caps denial someone from gaining admission ??

Paul Asipita

Please sir I accepted a transfer approval since a week ago and did change of course but till now my admission status still shows not admitted what should I do ?


I was transferred to another course for over 3weeks now but my status is still showing not admitted


When I try accessing my caps, it shows me only welcome


Good evening. Please how can I be sure I have “accepted” admission?? What should I be seeing on my caps??


Hello, please I need a clear answer for my questions. I chose Biochemistry as my first choice when I registered for Jamb. After seeing my O level result, I failed Chemistry. I decided to register for post utme with a new course which is Library and Information science. But unfortunately, I could not make the changes on Jamb Caps. So when admission started, I was transferred to Chemistry course and I accepted the offer. How will they admit me with Chemistry when there is not Chemistry in my O level result? Secondly, after accepting the offer, my first choice changed… Read more »


Good morning, for some time now each time i log into my jamb efacility and try to access my caps it doesnt open i just keep clicking access my caps but nothing happens am still on the same page. what should i do please


Good afternoon sir, i was given a course in transfer approval, if I reject the course, will it affect my admission to my main course?

Raimi precious

Please sir.. I scored 219 in my Jamb and 55.85 in my screening but they told me it is low… Is it sure that jamb will transfer me to another course

Areghan Emmanuel

I. Pls my institution transferred me to another and the course they transferred me to reflected during that period, but after a week I refreshed my caps and it went back to the initial course I applied for..pls what is the problem?


Sir please,I’m worried…I accepted the transfer approval and it reflected on my jamb status but when I refreshed it disappeared…what do I do


Does refreshing one’s CAPS affect admission process in any way?


Why can’t I accept admission on mouau portal, usually showing admission process disabled


My polytechnic first choice admission is not showing in my jamb caps… What could be the reason?


Please I have been admission with 2019 jamb and I accepted but wasn’t pleased with the course so I did another jamb and now I have been offered admission again, can it be accepted without problem


if someone has accepted the tranfer can he/she still reject it later


Pls anytime i press accesss my caps it does not go. Is sth wrong with my portal pls.


Sir, I scored high above the school departmental cut off, but still not admitted, my olevel(seven credits including maths, English, Physics and chemistry, two pass) uploaded right from jamb registration, I complained on the CAPs support system, they gave me a ticket Id. Later in the day 55019 sent me a message that I have a response to my complain ticket, I opened the ticket, no written note from jamb, just “closed” was now the status of the ticket. Does that mean they didn’t take me serious? Or , they have seen my complain and now tending to my case?… Read more »


Good evening sir…I am able to log into my jamb portal dashboard but when I try accessing my caps to check my infos there,,it doesn’t work..Nothing happens at all,,even after clicking alot..The page just remains static..please i need an answer sir..🙏🙏


Good day, I had no idea I was supposed to upload my O levels result on Jamb portal, I found out when Unilorin started giving out admission yesterday.
I have upload the results now but it’s showing not admitted is this a cause for concern? Do I still have a chance to enter school?
Plus apart from 2am this morning my access my caps isn’t opening


I found out that my English wasn’t uploaded in my jamb cap but other of my utme subject was uploaded in jamb apart from my English and I applied schooling in Ignatius

Ogbonnaya simon

I can’t access my caps. If I click on”Access my CAPS” it won’t load. Please why and is there a course for panic.
I used someone’s phone but it still won’t load.


Please “Access my caps” is not opening nd I wanted to check my o’level result

Praise tochukwu

Sir ,I got transferred to a different course on my caps ,,since then I haven’t been admitted ,so after 10th working day I went to do change of course ,,,pls was I wrong to do the change of course before getting addmited by the school.

Odofin Fuad Olalekan

what is the chance of gain admission when you see admission in progress


I checked my jamb Caps I was asked to accept/reject the admission offered to me by the same school and course I registered for, then I accepted. But on the school portal it’s showing “oops you’re yet to be admitted, check again later” and I’ve accepted the jamb since the 10th of this month, I still checked my schedule portal this morning, it’s still d same thing it’s saying. And I asked someone that’s in that school to help me check the school(FUOYE) admission list board she said the school does not paste admission list on board. please is the… Read more »

Isaac Samuel

I applied for direct entry at kasu bt its wit lower credit.. Will i b given admission?


I was transferred to another course and it reflected, I mistakenly refreshed the page and the transfer course was no longer showing, what does that mean sir


Pls i accepted the transfer approval that the first choice gave to me does that mean that i av been accepted to the course because there are still saying not admitted and if so…..as i av accepted the transfer approval my second choice which was pharmacy dat have not yet come out does that mean that i cannot recieve admission for my second choice because i accepted my first choice transfer approval


GOVERNMENT, MATHEMATICS, Economics are the three subjects written on my jamb admission letter, English language is omitted is it ok, can l click on acceptance of admission

David Omosebi

Please sir I uploaded my gce results and it’s showing Ar on jamb caps have I made mistake in uploading and can it be changed


Good day……No matter how many times I click on access my caps it dosent work..is there anything I can do about it?


Good day!
No matter how many times I click on my “access caps” option in my portal….it dosent open
I can open my jamb portal
But the access caps isn’t opening at all…why?


Good day sir…I clicked on check admission status on jamb page it said congratulations you have been offered admission click on access my caps to accept….but I’ve been clicking on access my caps since and it’s been saying not eligible to use this service…the year of exam is correct,my reg number is correct…plsss what is really happening,is it a cause for concern?

Isaac Samuel

Am a direct entry aspirant. I check my caps i noticed my utme combination is not showing


Good day sir, I changed to Unical since 29th of January 2021 but jamb didn’t send my details to the school til their registration closed. Now my details are only showing on jamb portal and am a Direct Entry candidate. Is there any hope for me to gain admission through jamb? since I couldn’t register before the school closed their site.


Pls anytime I log into my jamb caps
They keep saying confirm the examination year selected and I selected 2020 since that was when I wrote my jamb
But it still says the same


When I went for uploading of result,the Jamb official uploaded only 6 subjects which includes the compulsory subjects instead of 9 . I hope don’t need to upload all 9 subjects again?

Omoloye Olatunji

My subject combination is not showing on jamb caps pls is it normal?


Sir please my choice of school gave me admission on caps so I went to the school to pay my acceptance fee they said the name on on my jamb admission letter is different from the one on my school screening form how do I go about it pls urgent answer needed

Idris bamidele

Please sir when I login into my school portal I wrote my jamb registration no and it shows me dey gave me admission to pay acceptances fee but when I login into jamb portal to check my admission status they tell me sorry know admission is given yet hope no problems sir


My jamb caps is not working it’s telling me incorrect email and my email is correct please is there anyway I can log in it through my reg number if you have a link please send it to me the link that I can log in it with my reg number directly not my email please I need the link that I’ll write my reg number


Good morning sir
Pls I forgot my password and d sim I used to register my mail is stolen what can I do ?

Christian Chinedu

Please my date of birth is not showing in my jamb caps. Can it affect my admission and pls want can I do please to make it show

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