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JAMB CAPS Frequently Asked Questions & their Accurate Answers [UPDATED]

JAMB CAPS Frequently Asked Questions & their Accurate Answers. JAMB Candidates have been facing one problem or the other while trying to access JAMB CAPS? This leads to different questions. We will answer all the those questions in this page.

In this page created by ALLSCHOOL, we will provide answers to Frequently Asked Question (FAQ)  most JAMB candidates ask about the JAMB CAPS. But we will start by explaining what JAMB CAPS is all about.


In-case you don’t know what JAMB CAPS is all about, let us briefly explain.

CAPS is an acronym for Central Admissions Processing System. This is were Joint Admission and Matriculation Board (JAMB) automate all admission exercises for all candidates. With this tool , candidates can either accept or reject their admission. Candidates who reject their admission will be placed in the market place. This means the candidates details will be sent to schools that needs such candidates.

RECOMMENDED: How to Accept/Reject Admission on JAMB CAPS Portal.

Having explain JAMB CAPS, lets delve into the business of the day!!! It is time to answer Frequently JAMb CAPS Questions.

Note that If we didn’t answer the question you have in mind, then feel free to ask your question using the comment box. We will be pleased to answer them BUT MAKE SURE YOU DO NOT ASK QUESTION THAT HAS BEEN ANSWERED..


JAMB CAPS Transfer Approval page

Q: Please i uploaded my o-level results during jamb registration but I’ve been trying to check it on jamb caps but it’s showing me `no o-level result uploaded’ Please what should I do ?

ANS: JAMB is yet to upload the result on CAPS. You should check it back later after some weeks

Q: Please what is JAMB CAPS Transfer Approval page?

ANS: The JAMB CAPS Transfer Approval Page is a place where JAMB notifies candidates that their First Choice Institution want to transfer them from their course of preference to another course. You can only accept/reject new course if the school wants to change you to another department.

Q: How do I go to the JAMB CAPS Transfer Approval page?

  • Go to jamb.org.ng/efacility.
  • Login with username and password (make sure you are using google chrome and also switch it to desktop view)
  • From left panel menu click on “Check Admission Status
  • Click on “Access my CAPS
  • From the left panel menu click on “Transfer Approval
  • If you have not been transferred to another programme, you will see “No Programme Transfer Consideration
  • If you have been transferred you will see the course and other details.
  • After Pending Candidate’s Action, you will see a button, click on it (we recommend using a desktop computer)
  • Click on “Accept
  • You should see “Record(s) successfully saved” with a green

Q: How will I Know if I my school wants to change me to another course?

ANS: Its simple! For candidates who have not been changed to another course they will see description of JAMB CAPS and “No program transfer consideration”. see image below:

jamb caps transfer approval

But if your school wants to change you to another course, you will see the name of your school, the course, the date it was created and other details. See example in image below:

If what you saw in your transfer approval page is same with the image above,  We recommend you accept/reject as soon as you can.

Q: I was told that I don’t need to do the change of course after transfer approval hope it will not affect my chance of admission. I know of a person who entered with transfer approval and didn’t do change of course


QUES: I tried login in to my portal but what I saw is Object reference not set to an instance of an object. I also scrolled down and saw Login to Candidate’s Account. PLEASE WHY AM I SEEING THIS?

ANS: This is an error from JAMB portal and it will be resolved very soon, check it back after some hours/days. Please be patient.

Q: I tried login in to jamb portal but it showed “Object reference not set to an instance of an object“, please why is that?

ANS: It’s probably little error from jamb portal. But not to worry. You can login to your portal by entering your email and password in the required columns. Follow the numbering on the image below:

jamb caps object reference

Q: Good morning Sir, sir my jamb caps wasn’t showing my course and institution before and my admission status was showing not admitted but just today my caps showed my course and institution but the admission status is still not admitted. Please what does it mean?

ANS: The fact that you were not seeing your course and institution was a problem from JAMB. They were probably working on it. Now, they are probably solving the issue. That is why you are now seeing the course and institution. It doesn’t mean you will or will not be offered admission. Keep checking your admission status.

Q: When I tried checking my Admission Status, I saw “For Current Year Admission, Kindly Click on the ‘Access My CAPS’ button to Accept your Admission on CAPS first”. PLEASE WHAT DOES THAT MEAN?

Simple Answer: They are just notifying you that you can also check your admission status on jamb caps portal.

Detailed Answer: What you saw is a notification from JAMB to all 2019 (current year) Candidates to check their JAMB CAPS Portal and accept admission (if they have been admitted). It doesn’t mean you have been admitted, it just means you should go to JAMB CAPS Portal, check admission status and accept admission if you have been admitted to your school/course of choice.

Q: Please am not able to access my jamb caps due to the loss of my password? How can I recover my password?

jamb caps showing wrong password

ANS 1: You can CLICK HERE to reset/change your password. This will work if you can access the email you used during registration. If you can’t access the email, try next answer.

ANS 2: Send ‘password contact@allschool.com.ng (you should use you own email address) to 55019′ using the SIM you registered Jamb with, you’ll receive your password as SMS. The message should be:

password contact@allschool.com.ng

Please make sure you use the email you used during registration. Send the above to 55019.

Q: My jamb caps is showing “Refresh from caps” please what does that mean.

ANS: If you don’t have any problems no need to refresh from caps.

Q: At first I saw “Admission in Progress” then later I saw “Not Admitted”. But my school have offered me admission. Please what should I do?

Answer: Its not a problem. Just check your caps portal after some days/weeks. The admission will reflect. And make sure your O’level result is on the CAPS portal.

Q: Please my Course and Institution is not showing on JAMB CAPS Portal. Why and what should I do?

Answer: According to JAMB Support, don’t panic. You have not been offered admission, when you are offered it will show.

Q: When I try to access my JAMB CAP Portal, it keep showing “You are not eligible for this service”. Please why?

Answer: Just go back and change your exam year to 2019. Even though you might have changed it already, when you go back you will see the year has being altered, just put it back to 2019, then click Access CAPS.

Q: I can not log-in it’s showing me invalid credentials. What should I do?

Answer: Make sure you follow the steps we stated HERE. Most times candidates try going to the JAMB CAPS portal directly without first login-in to their JAMB portal and this causes issues.

Q: Please I need your help, my CAPS is saying “welcome” and I have refreshed the pages it’s still the same. Pls what can I do to it …

Answer: Locate and click the 3dots in the right above your browser screen. Then click on desktop site. It should show you your admission status tab. Check image below;

Check No1

Q: Please am only seeing sorry you have not be given admission yet does this means that they will still give me admission?

Answer: Yes you might still gain admission into your desired school. 

Q: I checked the jamb caps portal and it bring out my details and accept nd reject admission nd i accept it nd it shows congratulations
But wen I check the school portal it said not given admission yet
Does DAT mean the portal has a problem or have not been admitted into school but I went to the school to check the admission list I saw my name but still telling me am not given admission yet on the school portal but my jab portal told me have been admited so am confused pls help me out…

Answer: You have been offered admission. The problem is from your school portal. they will update it soon or you are not following the right procedure.

Q: My status is showing ”recommended” can I accept it?

Answer : Don’t Accept Yet, if You’ve accepted already there is No Problem

Q: My status is showing “recommended” what does it mean

Answer: This Means the Institution You Picked Haven’t Given You Admission and There’s a Chance That Institution may or may not Give you admission, So If you Click Accept Or Not, Jamb Will Automatically Put You in the Market Place. That is Assign You to another University That Wants You Whether You picked them or not. So after clicking accept, keep checking the acceptance page to be notified of your fresh admission or initial choice of admission.

Q: Mine is showing admission in progress..but before that it showed ‘proposed’ in the admission status, after clicking accept later showed records updated..but now all it shows is admission in progress..

Answer: Relax And Keeping checking the portal. You might be admitted.

Q: Good evening sir, I should have been admitted in to AAU, I have a high screening result but I checked on jamb caps, but I’m still seeing not admitted…What do you think could be the problem sir?

Answer : are you the admission officer? If no keep waiting.

Q:I am a direct entry applicants. Mine stopped at 2017 not 2018?

Answer: DE students Relax For Now Concerning Caps. 

Q: Hello sir, my jamb admission status is blank what can I do sir

Answer: Try Checking your Status with another Device or Web browser. Or follow the steps for mobile device HERE.

Q: Please i have been offered admission by jamb caps but d school have not offered me admission, what do i do, should i accept it or not

Answer: Accept it and I don’t think jamb has set a deadline yet cause most people status didn’t change even after 72hrs (based on last year experience)…no harm in accepting.

Q: my school list is actually not yet out but already with jamb. And applicants from d school have started receiving and accepting admission. but for sometime now when i check it shows ”NOT ADMITTED”, so i want to ask does it mean i was not offered admission by jamb at all. or i have not been offered yet? thanks.

Answer : 90% chance you haven’t been admitted, have people who picked the same course as you did, been admitted via caps if yes, you haven’t been admitted.. Keep hoping.

Q: I applied for elect elect in UNN, but jamb offered me Education and chemistry and I mistakenly accepted it, pls wat will I do, does it mean DAT I can’t go for elect elect again

Answer : yes , you don’t have the requirements, you can try again next year if you can’t study chemistry.

Q: Mine was ‘proposed’ and i accepted please tell me more about it i don’t understand because it even brought my details and also d school i put in for…

Answer : Your Status is Proposed? If Yes Relax no admission yet

Q: I have been given admission by the school and i have also accepted in jamb caps but up till now when i go to admission letter and click print it says no data found.

Answer: This is because the portal to print JAMb admission letter is yet to be activated. Check it later. 

Q: Pls my name is out in my university website but still showing no admission given yet in jamb…

Answer: This is because the school is yet to send your name to jamb portal. You school may or may not send your name to JAMB. If they do, you will see “congratulations…” If they do not, you will apply for jamb regularization.

Q: If my school didn’t send my name to JAMB portal, how can I print my admission letter?

Answer: You an get the school admission letter. But if you want to get JAMB admission letter, You will apply for jamb regularization. make sure you choose that you registered for JAMb that year. Then you will required to prove that you have been admitted in that school After which you will pay N5,000 (the price at the time of making this article).

Q: Hello, please I just accessed my caps profile, but my institution and course isn’t there. This is the second time I’m trying. Thanks

Answer: Don’t panic. It is a problem from the JAMB CAPS portal and it will be resolved soon. However, make sure you are following the procedure (see links above).

Do you have any JAMB CAPS question you want us to answer??? Please use the comment box to ask the question and we will be pleased to answer them. BUT MAKE SURE YOU DO NOT ASK QUESTION THAT HAS BEEN ANSWERED.

Thank you so much for reading this article, we really do appreciate. We hope you loved it, if you did, please share this page with your friends via the share buttons below. Sharing is caring.

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Peace Hanachor

Good evening
Please while registering they wrote Gail together with my Gmail not Gmail now the Gmail is not linking to the jamb portal
I just discovered this issue now
I can’t access my portal without the Gmail
Please what can I do

Fortune ehiosun

Please i need help.. AAU has given me admission pure and applied chemistry.. but when i did change of course it was medlab before i was give this chemistry.. Now my jamb cap is still reflecting medical laboratory.. what do i need to do to make sure it turns to pure and applied chemistry in the jamb cap so that i can get admission.


Sir on my Jamb caps,my date of birth is only showing two slashes (//)..sir what can this mean..


Please sir,i applied for jamb 2020/2021 i tried checking my caps ands its say not eligible for this service.i changed my year to 2020 still having same problem what should i do.

Fortune ehiosun

And also school gave me pure and applied chemistry but i applied for medical laboratory… Medlab was reflecting on my jamb cap not pure and applied chemistry… But now when i login on my jamb cap, it’s not showing anything again.. what is wrong,and what can be done

Fortune ehiosun

I login on my jamb caps.. I uploaded my result before and i confirmed, it was uploaded..My course was reflecting medlab before,my subject combination was showing too and the admission status was showing not admitted… Now I relogin my jamb cap it showing upload O’level result,my course, institution,subject combination is not reflecting again.. What’s is wrong and what can be done


Please my date of birth is not showing on Jamb caps, what is the problem?

Godwin Solomon

Please I want to check my o level results on jamb portal but is telling me”am not eligible to use this service” please what is wrong

Lazarus Tebebienana

How can I upload my o’level results while I make used of awaiting results?


Pls during registration I uploaded my olevel result and when I checked they was nothing like day I uploaded it again of recent but my jamb cap did not bring out the title items for checking result pls wat am I to do


when I use a new email for my direct entry, can I use my previous e portal login or should I create another one with the new email


I was trying to do a change of course and was told I couldn’t because I’d use my previous email for registration, please will this affect anything about my admission


Please i uploaded my o-level results during jamb registration but I’ve been trying to check it on jamb caps but it’s showing me `no o-level result uploaded’
Please what should I do ?


I hv been trying to login my jamb e facility portal but my email column isn’t clicking (as in I can’t type in my email column)only my password column is clicking why.



My caps doesn’t show up when I click on (access my caps)

Please why is it so

Paul Effiong

Please, how do i upload my jamb result to the portal?


Sir I’m a direct entry student who have been given admission already in school, my name came out on the primary list but my cap still reflected not admitted till recently when I checked my transfer approval and it shows I’ve been transferred is the problem from jamb or school


Good Morning Sir, I made payment some weeks ago to print my original jamb, it was approved but still cant print the result. WHen i click on print result on my dashboard, the place am supposed to insert 2020 before Reg. No is showing 2020. it stopped at 2019. Why and what should i do?


Please when is jamb deadline for accepting transfer approval


Please sir, I applied for change of name and it was changed only on my profile but not on jamb caps. The jamb caps still brings out the wrong name. What do i do?

Olatunji Aanuoluwapo

My jamb profile is not showing my name, gender, dob, state of origin, jamb score, my institution and course sir


good evening, please i have been admitted since 2017 but i havent click ACCEPT or reject link, and since when i’ve been trying to accept it does not show. it just appear as if the link has expired or it can not be done


Will oou give me admission as a DE entry student without choosing them during registration for DE form


Does those that want to enter unilorin through direct entry do post utme exam or is only screening

Onifade Taiwo

Hello sir.. Am a D.E candidate..have been seeing admission in progress for the past 3weeks now and am still waiting for the second batch of my school to come out.. Lectures have started for the past 1month already..i have some colleagues of same issue waiting for the second batch too in same institution..what is our chance of seeing admission.. Should we start receiving lecture..?


Please jamb gave me admission and I was told to do change of course can I do it anytime that I want?

Gloria Ebysco

Please sir my caps is showing me not eligible to use this service when I went and changed the year it’s still showing me same thing

Fadehan Christopher

I have been given a course on my transfer approval and I have accepted it but my admission status is still not admitted.
It’s like about three weeks now and the school is oau.what should I do sir

Fadehan Christopher

I have been given a course on my transfer approval and I have accept it but my admission status is still showing not admitted.wat should I do


Pls I need a reply urgently, I applied medicine and surgery in uniabuja, and I was admitted to microbiology on the school portal and I have already started lectures in microbiology and even passed the screening, and my course is still showing MBBS and not admitted in jamb caps, some people said I should do a change of course to microbiology on jamb portal and others said I should wait for transfer approval, PLS what do I do?
Urgent! Urgent!! Urgent!!!


Awaiting your reply thanks


Good morning please if someone registered jamb same email he or she used the previous year what will happen? Because I want to check my admission status but it showing not eligible to use this service after I’ve selected 2019 and I’ve put my registration number also but it still saying I’m not eligible could it be because I used same email twice? How can I solve the problem please?


I was transferred to a course last week and av accepted it already and I did coc immediately but my status is still showing na after been transferred to a course is there any hope for admission


I was transferred to a course last week andav did coc but my caps is still saying not admitted so Is there any hope for admission


My jamb caps has been admission in progress for two months now but has been offered admission by the school
Any hope for me


Good afternoon… I’ve been checking my jamb caps but I’ve not been admitted..I recently checked my result and found out that my exam number space is blank….could it be d reason why I’ve not been considered


Pls how can I change my name on jamb caps after I have been Offered admission in 2019 pls i really need ur help

Adejare Azeez Adebayo

Jamb caps please help me out with this, last year I get a profile code with my MTN SIM, but unfortunately I was not given admission. So this year I went to register jamb again with the same SIM MTN I used in the first place to get profile code and they sent me the same code like that one again .so when I was during the registration the man now said u have used this code before then I said yes and he continued with the registration. So for me to now login to my profile at jamb portal… Read more »


Comment…pls its urgent,I was transferred to anoda course in oau since last year DEC and I accepted and did COC immediately, it changed to aip over a month nw and the school will soon resume,is there any hope.

Lukman Moromoke Aminat

I scored 208 in my jamb caps and remain 2 mark to meet up with the cut off mark of my desire school can I be admitted surely?

Lukman Moromoke Aminat

Jamb caps didn’t give me admission and I score 208 in my utme exam, why?


please I contacted my school admission office and I was told my name have been sent to jamb office since three weeks ago even I contacted the Dean and he said the name have been forwarded to jamb office but my jamb CAPS is still showing NOT ADMITTED and each time I call the school admission office they tell me it has been forwarded. please what can cause jamb to delay the upload

Lukman Moromoke Aminat

in my jamb caps, I always see “Welcome Lukman Moromoke Aminat ” and nothing else, what does it mean?


Can I reject my transfer approval after accepting sir


My jamb caps is showing admission in progress,then it shows admission eligibility that I didn’t meet the cut off,then it went back to admission in progress,pls I don’t understand


Please I saw admission in progress check back later on my jamb caps does this mean that I will be given admission.


I transferred in my 2nd year but my JAMB admission still reflects the name of my previous university and now my name is not on the matriculation list, what do I do?

Ella precious

Please when does jamb stop giving admission

Afolabi Hephzibah

Pls how do i know my password and username for jamb cap


I accepted my admission last week Monday on my caps uniport and when I search my name in they admission list out I can’t find it

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